Accusations have abounded about DWP, including that they have intentionally issued bills late, forcing consumers to pay late fees. The official rank of 13th worst isn’t much of a surprise for the company, which has been fighting image problems for years.
But the company’s spokesman defend them, saying their business practices are fair, their rates are low, and they are working to improve their image with their consumers and communities.
From the Daily Breeze:
The Los Angeles Department of Water and Power has been picked on by the City Council, bashed by ratepayers and slammed by taxpayer advocates for everything from escalating rates to confusing bills to poor customer service.
But perhaps the critics never knew how bad it was.
Read the full article here.