SamTrans is seeking customer and community participation to help develop a plan for future outreach efforts.
The outreach plan is being developed in compliance with Title VI of the Civil Rights Act of 1964. Title VI seeks to ensure decisions made by federally funded agencies do not result in discrimination based on race, ethnicity or national origin.
The outreach meetings are intended to gather input about how SamTrans should conduct outreach in the future when it considers changes to fare policy or existing services.
There are no specific proposed changes that are part of this outreach effort.
SamTrans will be holding five public focus groups with San Mateo County residents and bus riders to determine how they currently interact with SamTrans services, what language barriers they face when using the system, and what SamTrans can do to improve access to information and services for those who do not speak English as a first language.
The public is invited to attend and offer comments about how language may limit the ability to use SamTrans and what SamTrans can do to better communicate with customers and the broader community when fare or service changes are proposed.
Feedback from these meetings will help SamTrans comply with new Federal Transit Administration requirements and will allow us to further develop programs and services that are easily accessible to all members of our community.