After a nationwide recruitment, City Manager Jennifer Maguire has appointed Khaled Tawfik as the City’s new Director of Information Technology/Chief Information Officer (CIO) to lead the Information Technology Department (ITD). Tawfik will assume the Director/CIO role on April 18, 2022.
“The 10th largest city in the nation and Capital of Silicon Valley leads in driving innovation, service excellence, and equity through technology for our organization and community,” said Maguire. “Khaled has a proven record of success with complex technology portfolios and leading teams that partner well to solve difficult challenges. This matches our City’s values and is essential to achieving our goals. We welcome him to San José.”
“Khaled’s successful background in both the private and public sector and his ability to lead with technical savvy and exceptional business acumen, will ensure that San José’s services stay digitally accessible, and we remain the most innovative City in the nation,” said San José Mayor Sam Liccardo.
With 25 years of experience in the private and public sectors, Khaled has demonstrated the importance of building strong relationships and planning well to solve problems. He began his career in 1997 with MCI Systemhouse, where he advised Fortune 500 companies and implemented best practices to streamline operations, increase efficiencies, and deploy major enterprise solutions including human resources and financial systems. As Director of Ecommerce Systems and Web Services at Supply Access, Inc., his software engineering team helped the startup company architect and develop a Business-to-Business marketplace platform and supply-chain management channel to standardize, approve, and track all aspects of e-procurement. In 2001, he joined the County of Los Angeles’ Public Works Department and held several senior positions including the Chief of Information Technology. There, he oversaw network and data infrastructure supporting 70 field offices. This included telecommunication systems, 24/7 dispatch operations, radio, and industrial control systems; technology procurement; website design; application development; project management and business process engineering; Geographic Information Systems; and constituent e-government online solutions.
Khaled is currently the Chief Information Officer for the City of Irvine, CA. Since 2016, he and his teams have augmented City services, transformed business operations, implemented several major enterprise business systems, and earned a Top-10 Digital Cites Award from the Center of Digital Government.
Khaled holds a Master of Business Administration from the University of California at Irvine, and a Bachelor of Science in Computer Engineering from St. Mary’s University, Texas.
“I’m honored to join the City of San José and I look forward to advancing the City’s success in utilizing innovation in a strategic and transformative ways to deliver exceptional and equitable civic services,” said Tawfik. “Technology is key to the City’s development and growth, and I’m committed to utilizing effective tools to engage our communities and business, enhance our services, and make San José more responsive and resilient.”
With an annual operating budget of $34 million and 103 employees, the City’s CIO leads an accomplished innovation and technology department. City technology teams enable San José to provide superior services through advanced tools, data, and process improvements. The City’s ITD consists of five divisions: Business Solutions, Cybersecurity, Infrastructure and Operations, San Jose 311, and Strategic Support. Together with peer departments, ITD executes projects and sustains operations for vital municipal services that support the City Roadmap, San José General Plan, Climate Smart San José Plan, and the San José Smart City Vision. With 26 City departments and offices working as partners and catalysts, the City of San José has been named #1 in the Digital Cities Awards for two consecutive years in the largest cities category and has placed in the top-10 for five consecutive years.