City of Pasadena logoPasadena Water and Power (PWP) low-income customers can now apply to receive financial assistance for delinquent residential water bills. The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that offers low-income households a one-time payment to help pay outstanding bills for residential water or wastewater costs. In the wake of the COVID-19 pandemic, the federal government allocated funding to California to help households struggling to afford the costs of water. To participate, PWP customers must apply directly to the Maravilla Foundation, the local service provider selected by the state to help the City of Pasadena implement the program.

The amount of assistance that customers may receive will depend on the balance of the household’s water bills. Households whose utility payments are included in their rent may also be eligible for LIHWAP.

LIHWAP offers a one-time payment of up to $2,000 to help:

  • Pay residential water or wastewater utility bills; and
  • Prevent other adverse effects such as debt collection or placement of liens.

LIHWAP is a one-time program that is available for approximately one-year and will permanently close in August 2023. Funding for eligible residents is offered on a first-come, first-served basis. PWP encourages customers who are interested in applying to contact the Maravilla Foundation. Please note, PWP cannot accept any applications for this program; all applicants must go through the local service provider, Maravilla Foundation. Visit them online at

For program guidelines and additional information, visit the California Department of Community Services and Development website. For information on other PWP programs available to support low-income customers, visit

About Pasadena Water and Power
PWP provides electricity to more than 65,000 customers within Pasadena. PWP delivers water to almost 38,000 households and businesses in Pasadena and adjacent communities in the San Gabriel Valley. As a community-owned utility, PWP is a not-for-profit public service owned and operated by the City of Pasadena for the benefit of its customers and the community. Its priorities are reliability, responsiveness to customers, reasonable rates and environmental stewardship.

Stay connected to the City of Pasadena! Visit us online at; follow us on Twitter at @PasadenaGov, and Instagram and Facebook at @CityOfPasadena; or call the Citizen Service Center Monday through Friday during business hours at (626) 744-7311.