The City of Hawthorne launched a new mobile citizen engagement app powered by My Civic 311 to simplify visits to city hall; making it accessible from your fingertips. Everything from animal control and graffiti to parking and weed abatement can be addressed. Residents can continue to access city hall by phone, or via computer with Hawthorne Citizen Self Service and now also with the MyHawthorne311 App.

“We want to make it as easy as possible for our community to access services,” said City Manager Vontray Norris. “Hawthorne is a city of good neighbors, and we rely on our residents and businesses to keep us informed to maintain that image.”

With the MyHawthorne311 app, City information and services are just a few taps away. The free app connects residents to the City’s most popular services such as graffiti removal, pothole repair, as well as reporting unkempt property, illegal dumping and illegal construction. The app is designed to provide residents, businesses and visitors the opportunity to report issues, ask questions, and monitor resolutions from anywhere, 24/7 365 days a year. You can simply select an issue, take a picture, and tap submit. You can download the app from the Apple App Store or Google Play Store. For more information to get you started, please visit the City’s website at

The City also offers Hawthorne Citizen Self Service via the website and allows residents to conduct a variety of additional business:

  • Apply and pay for permits and plan requests
  • Check status of permits and plan requests
  • Request inspections
  • Connect to My Civic 311 App to request non-emergency online services

Residents can still call City Hall directly at (310) 349-2900 during regular business hours Monday through Thursday and alternate Fridays 7:30am – 5:30pm.